IDOT CLAIMS PROCEDURES

Claims Procedures

The Illinois Department of Transportation (IDOT) has developed procedures for the submittal of claims for property damage to vehicles while traveling on highways under the jurisdiction and maintenance of IDOT.  IDOT can not assume liability/responsibility for circumstances beyond its control, including, but not limited to:

• Weather related events and conditions
• Damages caused by other motorists/vehicles
• Unreported road debris or conditions

Can All Claims Be Filed With IDOT?

Damage claims because of highway problems or defects not under the jurisdiction of IDOT should be referred to the government agency that has charge over that roadway.  Other government agencies may have different reporting and handling procedures.  For more information, you should contact the specific city, county or Illinois State Toll Highway Authority.

How Do I Report A Condition And Obtain An IDOT Claim Form?

Please identify the incident location and directly contact the district claim office so that you may report the condition and obtain a Claimant’s Report of Property Damage form.  A regional map is available (click here).   If you are unable to accurately determine the location, please feel free to call the Bureau of Claims at (217) 782-6263 and further assistance will be provided.

What Do I Need To Submit?

In order to expedite the Department’s investigation of your claim, you will be required to submit the following documentation: 

• Completed Claimant’s Report of Property Damage form
• Proof of damage – photos and estimates (if available)
• Paid receipt if repairs have been completed
• Proof of ownership – title or registration for vehicles; deed or tax bill for damage to real estate.

Will My Claim Be Paid?

Upon return of the claim form and required documents, a claim number will be assigned and our investigation will begin. The Department evaluates each claim based upon strict negligence and liability standards established by the Illinois Court of Claims. Acceptance of  the claim form is not a guarantee that the claim will be paid. Each claim is reviewed individually and is accepted or denied based upon the facts and circumstances related to that claim. While every effort will be made to expedite the processing of your claim, due to heavy volume, it will likely take 120-180 days to issue a final written determination. Please contact your insurance agent if the damage requires urgent consideration. The insurance company can arrange for repairs and present a claim to IDOT on your behalf.