IDOT Hotline
The Department's hotline received 76 calls from the public
in April 2004. The hotline was established for the public to
report abuse of state work time and vehicles, as well as to
report on the good things IDOT employees are doing.
Secretary Timothy Martin urges the public to continue to
call the hotline with their comments about the job the
Department is doing, and with their complaints as well. The
number is 1-800-452-4368.
"We will continue to report monthly on the phone calls
received, and refine ways we view the data to improve our
performance with our customers," Martin added.
Following is a summary of the calls received.
| Category |
Total Calls |
Percent |
| Compliment regarding IDOT performance |
5 |
6.58% |
| Other (other agency jurisdiction, driving directions,
how to get a map, etc. |
1 |
1.45% |
| Report on drivers of state vehicles |
49 |
64.47% |
| Roadway Problem |
7 |
9.21% |
| Problem with IDOT employee(s) |
5 |
6.58% |
| Non IDOT issue, related to other agency |
1 |
1.32% |
|
