IDOT Hotline
The Department's hotline has received 371 calls from the
public as of December 1, 2003 . The hotline was established
for the public to report abuse of state work time and
vehicles, as well as to report on the good things IDOT
employees are doing.
The Secretary urges the public to continue to call the
hotline with their comments about the job the Department is
doing, and with their complaints as well. The number is
1-800-452-4368.
"We will continue to report monthly on the phone calls
received, and refine ways we view the data to improve our
performance with our customers," Martin added.
Following is a summary of the calls received.
| Category |
Total Calls |
Percent |
| Compliment regarding IDOT performance |
91 |
24.53% |
| Other (other agency jurisdiction, driving directions,
how to get a map, etc. |
48 |
12.94% |
| Report on drivers of state vehicles |
107 |
28.84% |
| Roadway Problem |
60 |
16.17% |
| Problem with IDOT employee(s) |
44 |
11.86% |
| Contractor Issue |
20 |
5.39% |
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